CHANGES AT ALN HOUSE B&B

Following the Government guidance about the re-opening of bed and breakfast establishments we have adapted our business operation to maintain absolute safety for all of our guests and ourselves. It is really important to us that you are able to come and stay in our home and be re-assured your safety is our number one priority so you can relax and enjoy all the delightful Northumberland attractions, scenery and beaches.

Check in

To prevent guests from different families congregating in the reception area :

On arrival please call us from your car so that we can ensure that our hallway is clear of any other guests. We will then let you know when you can safely enter. We kindly request that you use the hand sanitiser provided at the entrance of the front door prior to entering the house.

A 2m social distancing sign is displayed on the floor as you enter. The check in will now be at a reception table at the door of the guest’s lounge. To reduce the handling of debit cards we would ask that you pay by BACS transfer or please call and pay over the phone a minimum of 24 hours prior to arrival. We will NOT accept CASH OR CHEQUES. Regrettably we will not be able to offer tea & coffee on arrival. This is to ensure safe social distancing can be maintained.

You will be advised as to which room you are in and on which floor, the key to your room will be in the door. We will be sanitizing room keys when guests check out to further reduce any possibility of cross contamination.

If you require help with your luggage then you will be asked to stand back from your luggage and your cases will be taken to your room whilst you remain downstairs. It may not be possible to lift excessively heavy cases. Consider using four small cases rather than two heavy cases.

During your stay

Hand sanitiser is provided and is to be used after entering and before touching bannisters and internal door handles. For everyone’s safety please continue to frequently wash your hands during your stay and when leaving your bedroom.

During the day we will frequently clean communal areas including light switches, door handles, bannisters, door bells. Weather, and security arrangements permitting, the front door will be wedged open to minimise touching of the handles or frame.

Check out

We politely ask that all guests vacate their rooms by 10am promptly to allow the rooms to be cleaned to the new Government coronavirus required standards. This will allow us to ensure the rooms are ready for guests checking in later in the day.

We will be here to bid you farewell on your departure or there will be a bell on the wall, please sanitise your hands and ring for our attention.

For more details please read our Tariff page regarding Coronovirus cancellations policy and Terms & Conditions

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