Tariff

Room rates include breakfast.

King size Rooms
from £105 - £136 (per night)


Double Rooms
from £95 - £112 (per night)


Twin Rooms
from £105 - £116 (per night)


Single Occupancy Room 6 (Small Double)
from £84 - £88 (per night)


PLEASE READ OUR TERMS AND CONDITIONS BELOW BEFORE BOOKING.

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Unfortunately, as we do not have a family room, we are unable to accommodate babies and children below the age of 12 years.

We offer a minimum of 2 nights stay.

Reservations

To confirm the booking we require debit/credit card details. We do not accept American Express or cheques. A non-refundable deposit of £40.00 will be debited as confirmation of your booking. Should more than one room be booked, for example two couples/family members be booking at the same time, the deposit required will refer to each room separately.

We will confirm the booking in writing once a deposit has been received by us. A receipt or written confirmation from us is your proof of reservation.

We kindly request the balance to be settled prior to arrival preferably by BACS on line transfer to minimize the handling of debit cards or alternatively we also accept payment by debit/credit card over the telephone.

For the consideration of our other guests we do not take bookings for Hen or Stag parties and We Do Not Take Wedding Bookings Via The Internet and we reserve the right to cancel these bookings at anytime should they be made without prior agreement. Please contact us directly if you are considering booking the guest rooms for a wedding.

No Smoking

For the added safety and benefit of all our guests, we have an exclusive non-smoking/vaping policy throughout the building. Abuse of this condition will incur a £100 surcharge fee to cover the cost of any cleaning needed. For the comfort and wellbeing of our other guests if you do smoke outside of the house we ask that you do it away from the building.

Arrival and Checkout times

Arrival 4 – 6 pm Please arrive whenever possible between 4 pm and 6 pm. If you wish to arrive outside of this time please discuss this with us before you make the booking.

Check In is not normally possible before 4 pm as we will be making the house ready to welcome you.

Departure – 10.00 am We politely ask that rooms are vacated by 10.00 am on your last day so that we can have time to make the rooms ready for new guests arriving.

Cancellations

If you cancel more than 7 days prior to the first night's reservation, the deposit is non-refundable.

If you cancel within 7 days of the first night's reservation we reserve the right to charge the full amount. If we are able to re-let the room you would be refunded with the deduction of an admin fee of £25 plus any additional costs incurred in letting the room

If you don’t turn up for your booking, the amount of the entire stay will be charged in full. If any alteration is made during your stay the full balance may be charged.

May we suggest you take out holiday insurance to cover the cost of your booking.

Breakfast Times

To maintain safe social distancing within the dining room we ask you to be flexible over breakfast times and come for breakfast at a pre-arranged time. The maximum number of tables will be three at any one time with breakfast service between 8am and 9.15am

The self -service buffet selection has now had to be replaced with table service. There will be a choice of starters followed by a Full Northumbrian Breakfast or vegetarian option or a Continental breakfast.

We ask that you use the hand gel when leaving your rooms and coming into a public area and on entering the breakfast room before breakfast.

We ask you to wear a mask in communal areas and to maintain social distancing of 2 metres where possible and that you use appropriate etiquette if coughing or sneezing, and most importantly wash your hands and use hand gel as appropriate.

Maintaining Your Room

Each morning from 10am we will be cleaning your room and replenishing supplies, making up the beds and cleaning the bathrooms. If you would rather we left the beds and bathrooms during your stay please let us know.

Evening meals

Please book in advance at many of the restaurants within a ten minute in Alnwick Town Centre, details can be found here.


Coronovirus – website updated November 2020

News of the Coronovirus (Covid 19) disease has been publicised for many months and regular updates are provided in the media regarding the spread of the virus and regional and local restrictions, together with the need to self-isolate if displaying symptoms or coming into contact with another person with symptoms or who has tested positive.

As such when making a booking you are aware of – and accept- these risks when making the reservation, in particular to our policy regarding non-refundable deposits. Our term & conditions regarding deposits and cancellations continue to apply to all new reservations

Lockdown by the Government due to Covid 19 or any other infectious disease

If we are open and have not been ordered to lockdown locally but you have to cancel then the cancellation policy of within 7 days as above applies.

Should we be ordered to lockdown locally due to Covid 19 or any other infectious disease and you are required to cancel we will transfer your full deposit to any future booking within the following 12 months and no further charges will be made relating to the cancelled booking.

Please - if you are displaying symptoms do not travel

If a guest presents themselves with symptoms of Covid 19 or is asymptomatic but declares they need to self- isolate they will be advised to check out and return home and self -isolate according to government guidance.

If the guest cannot return home the guest will be required to pay all costs. This will include the cost of the further days/nights spent in the room plus the cost of accommodation and any costs relating to the re-accommodation of guests who had otherwise booked the same accommodation

Refunds: Refunds will only be issued back to the same card as 1st used during the original booking. We reserve the rights to withhold 100% of the booking funds if the original card is not available

Should we have to cancel a booking or bookings for personal reasons, we will notify you in writing and do our best to offer alternative quality accommodation and any monies received will be returned to you in full.

Special Temporary Covid-19 Measures

Due to Coronavirus – Covid-19, we have had to make changes to the running of the business to ensure the safety of our guests and ourselves. This means keeping risk to an absolute minimum by a detailed and extensive cleaning regime and preventative measures to reduce the risk of the virus spreading.

We are using the recommended best practice cleaning and safety measures as required by “We’re Good To Go” from Visit England.

On arrival we ask that you use the hand sanitiser outside the front door. There is also sanitiser in the porch and on each level within the house.

For the safety of guest’s the tea trays in the rooms will only have what you require as anything handled by a previous guest cannot be re used and must be thrown away, if you require more please ask but your tea tray will be replenished daily during cleaning. Some cushions and bed throws have been removed and the guest lounge is temporarily closed to prevent the mixing of guests and cross contamination.

Important: Please don’t travel if you are unwell.  In the very unlikely event that you are unwell when you arrive, or become unwell at any time, in particular if you have a high temperature or symptoms of a cold or flu please let us know immediately.

Booking.Com and other Third-Party platforms

Where terms and conditions on third party platforms vary from these terms and conditions, the terms & conditions of the third- party platform will apply

Gift Vouchers

Aln House gift vouchers are a great way to treat a friend or family member. These are available as either monetary values or for specific room nights. They are valid for one year from date of issue, after which they will cease to have any value. All other booking conditions remain applicable. Please call for details or to purchase a gift voucher.

Dietary Requirements

If any guests have special dietary requirement’s we can cater for these if advised at the time of booking. Please also advise us of any allergies.

Reckless or Accidental Damage

We ask that you treat your accommodation at Aln House as you would your own home. We reserve the right to charge guests the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the property or furnishings. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card, if not available we will send an invoice for the costs for payment to the registered address.

We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person that fails to pay all or part of such charges.

Red Wine in particular can cause serious damage to fabrics, furnishings and can stain wood, so we ask you not to bring red wine into the bedrooms. This is in order to negate any possible damage to the bedroom and cost to you for repair or replacement of carpets or other furnishings.

Behaviour

For the consideration of all our guests we ask that you recognise and respect acceptable noise levels or behaviour. Unacceptable behaviour may result in termination of your booking without refund or compensation.

In the event of failure to comply with management requests, we may terminate the booking immediately regardless of time and without being liable for any refund or compensation. Any termination in the above circumstances will still require the cost of the booking to be paid.

Access Statement

Please click here to view a copy of our access statement.

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